An independent survey group shows that 98% of our homeowners strongly agree that we had the expertise necessary to complete their project. Having been around for over 10 years, we know the Birmingham market and keep up with the latest trends. To stay ahead of the curve, we frequently have sales representatives come to make sure we are well informed and trained in the latest installation methods and products. Our owners and project managers, on average, have 15 years of construction experience from different areas of work.
The estimator was extremely professional and saw exactly what we wanted for the kitchen and was able to improve on it. It was so very clear that everything we asked for (and more), Twin had already done before. The design resources available to us throughout the process were also incredibly helpful.
- Mountain Brook Homeowner
When working with Twin, you can expect daily contact with your project manager, written weekly updates with scheduling summaries, and clearly written scopes of work. Home construction ought to be a fun experience and we want you to be in the know throughout the process. We understand it is likely you don’t have a background in construction—so we do our best to explain all of the steps in a way to make you feel confident about your project. Most of the comments we receive on our customer surveys mention how pleased homeowners were with the level of communication from day one. A few of the responses:
They communicated with me every day, and sometimes more than once a day. Email and cell-phones, I always felt like I wasn’t in the dark and was fully informed.
– Homewood Homeowner
We live in the communities where we work, and therefore want to treat your home as our own. Independent customer surveys show that 99% of our homeowners strongly agree that we are trustworthy, and the Better Business Bureau has given us an A+ rating. While unexpected issues are all but inevitable in the construction business, we will always be honest when we encounter problems and take the necessary steps to correct them. We have been working with many of our subcontractors for more than a decade and have established great relationships with them. We run background checks on all employees, and we are licensed and insured.
There was a level of accountability which was superior to what can be found in the market place today. When I needed to leave the country… I could count on the fact that my wife would be pleased with the work that would be done.
– Birmingham Homeowner
In our contract, we provide a start date, finish date and penalty clause to ensure an efficient project. Our goal is to consistently beat industry standards for job scheduling, while never compromising the quality of the work performed.
The ability of Twin to drive a short timeline was incredible and frankly, contrary to expectations set by the rest of the construction industry. Twin is clearly a cut above the rest.
– Mountain Brook Homeowner
At Twin, we place our work under a one-year warranty. This allows our homeowners to feel safe, secure and confident in our work. In addition, we return to our projects to complete a 30-day punch list after the project completion date, giving homeowners additional time to make sure they are fully satisfied with every detail of their project.
Things go wrong with construction projects: that’s their nature. Twin really distinguished itself with its commitment not only to fix what went wrong but also to go the extra mile to make it right. This is one of Twin’s biggest strengths.
- Mountain Brook Homeowner
Twin has been beyond blessed by the community and places a high value on giving back financially and in service. Some of the local organizations we support are Young Life, Restoration Academy, Christian Service Mission, The Exceptional Foundation, Homewood High School Athletics, Homewood Soccer Club, Relay For Life, 100 Fold Studio, (un)adopted, the American Cancer Society and many more.
Twin’s partnership with Christian Service Mission has enabled us to impact hundreds more families in the Birmingham communities for over 10 years.